Returns & Refunds Policy

1.The key terms at a glance

Where Goods arrive faulty, damaged in transit, or are not what you ordered, none of the above charges apply — we cover it. See section 6.

2.Return window

You may request a return within 30 days of the delivery date. Requests made after this period may be declined at our discretion. Statutory rights that cannot be excluded by law are unaffected by this window.

3.Restocking fee & return shipping

For returns that are not the result of a defect or our error — including change of mind, incorrect ordering, or no-longer-required Goods — the following apply:

• A restocking fee of 25% of the price of the returned Goods is deducted from your refund. This covers inspection, repackaging and return-to-stock handling.
• You are responsible for the return shipping cost, and for packaging the Goods so they reach us undamaged. We recommend a tracked, insured service — you bear the risk until the Goods reach us.
• Original outbound shipping charges are non-refundable.

4.Condition of returned Goods

To be accepted for a non-fault return, Goods must be:

• Unused, uninstalled and in resaleable condition;
• In their original packaging with all seals, labels, manuals and accessories; and
• Accompanied by proof of purchase and a valid RMA number (see section 5).

We may reject a return, or apply an additional deduction for missing parts or diminished value, if Goods are returned used, damaged, incomplete, or not in resaleable condition.

5.Non-returnable items

• Custom Goods — anything made, machined, cut, configured or specially sourced to your specification.
• Goods that have been installed, used, or commissioned.
• Hazardous items, or Goods that cannot be resold for health, safety or hygiene reasons.
• Services already performed.

These exclusions do not apply where the Goods are defective.

6.How to start a return (RMA)

1. Email sales@mine-cap.com with your order number, the Goods you wish to return, and the reason.
2. We will confirm eligibility and, if approved, issue a Return Merchandise Authorisation (RMA) number and return address.
3. Package the Goods securely, mark the RMA number clearly, and ship them to the address provided.
4. Once received and inspected, we process your refund under section 8.

Please do not ship anything back without an RMA — unauthorised returns may be refused or delayed.

7.Faulty, damaged or incorrect Goods

If Goods arrive faulty, are damaged in transit, or are not what you ordered, contact us within a reasonable time of discovering the issue (and, for visible transit damage, within 7 days of delivery). In these cases:

• No restocking fee applies;
• We cover the cost of return shipping; and
• We will, at our option and in line with your statutory rights, repair, replace or refund the Goods.

Please keep the packaging and provide photographs where transit damage is involved.

8.Refunds

• Approved refunds are issued to the original payment method, less any applicable restocking fee and non-refundable outbound shipping.
• We aim to process refunds within 14 days of receiving and inspecting the returned Goods. Your bank or card provider may take additional time to post the credit.
• Where Goods were purchased on account/credit terms, we will credit your account.

9.Warranty claims

Faults that appear after delivery may be covered by the product warranty described in our Terms & Conditions. Warranty claims follow the same RMA process above.

10.Contact